What is Change Management?

Based on information from ACMP's Standard for Change Management - Copyright 2019

Terms & Definitions

What is Change?

The transition from a current state to a future state.

Current State: The condition at the time the change is initiated.

Future State: The condition at the time when the benefits have been realized.

What is Change Management?

The practice of applying a structured approach to the transition of an organization from a current state to a future state to achieve expected benefits.

Concept of Change Management

Change is not a single event, but a transitional process with multiple and varied events supporting the objective of moving an organization and its stakeholders from a current state to a future state.

While responding to a change, there is classically a dip in performance due to an individual’s normal reaction to change. The disruption can occur at various times throughout the transitional process before the future state is achieved. In some cases, especially without change management, adoption of the change can fail and old behaviors resume. Stakeholders must begin to behave differently for the change to be adopted.

The following graph is an example and has been adapted from numerous change management thought leadership sources.

The transition from the current to a future state is achieved by applying change management processes so that stakeholders are engaged before, during, and after the change process. Effective change management results when the perceived negative impacts and risks of the change are minimized and the overall expected benefits are achieved, ideally within the budget and schedule.

Learn more about Change Management by downloading the Standard for Change Management.

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